1) Communication Script: Transforming "Unknown" into "Knowable"
The patient's tension mainly stems from the fear of unknown equipment and processes. Your words are the first line of defense against fear.
1. Popularize the introduction of the equipment (avoid using medical terms) :
Don't say: "We are now using an ultrasound venous imager to find your blood vessels."
It can be said: "Let's use this' vascular fluoroscopy instrument 'to take a look and see which of your blood vessels is the most obedient. We'll choose that one." Or "This is a 'vascular navigation' that can help us see more clearly and make the puncture go more smoothly."
Principle: Comparing high-tech devices to common concepts in life (such as perspective and navigation) can instantly bring people closer and eliminate the sense of mystery.
2. Emphasize the benefits to patients (empathy and comfort) :
Combining the pain point: "Your blood vessels are relatively thin and deep. Let's take a look at this. It can save you one injection and succeed in one attempt." This sentence directly hits the patient's most core fear.
Expressing concern: "This instrument can help us find the best blood vessels and make your process a bit easier."
3. Real-time communication during the operation process (involve them) :
Invitation to Watch: After scanning a clear blood vessel, turn the screen towards the patient: "Look, this is your blood vessel, displayed very clearly." We'll go in from here later."
Visual explanation: Pointing at the screen, he said, "Look, this one is thicker and straighter. The one beside it is thinner and has forks. We won't choose it." Doing so makes patients feel that everything is under control and a clear plan, rather than being operated blindly.
Give a sense of control: Before wiping the coupling agent, you can say: "This gel is a bit cold. Just a reminder for you." Let the patient have an expectation for the next step.

2) Operational Behavior: Build trust with professionalism and thoughtfulness
Your behavior conveys a sense of security more than your words.
1. Stay confident and composed
You yourself should demonstrate your proficiency and confidence in the equipment. Your composure will directly influence the patients. Even if you are a beginner, you should practice in advance to ensure that the operation process is smooth.
2. Pay attention to patient comfort
Position: Help patients adjust to the most comfortable posture to ensure that they do not become more tense due to an uncomfortable position during the operation.
Keep warm: If the environment is cold, make sure to cover the patient. Coldness can cause blood vessels to constrict and increase tension.
Preheating the coupling agent: If conditions permit, preheat the coupling agent in the palm of your hand before use to avoid the cold touch startling the patient.
3. Gentle and precise operation
Gentle pressing: When the probe touches the skin, be sure to do it gently to avoid forceful pressing that may cause discomfort and pressure to the patient.
Reduce unnecessary scans: Scan with a purpose. Do not aimlessly swing the probe back and forth on the patient's arm, as this will increase their unease.

3）Scenario-based Response Strategies
The strategy can be fine-tuned for different types of patients:
1. For children:
Gamification: It is called "The mini-game of finding blood vessels" or "Blood Vessel Monster Detector".
Distract him: Have him look at the images on the screen or chat with him and ask what he sees.
Encouragement and Rewards: Provide positive encouragement and praise throughout the process.
2. For patients who are extremely anxious or have experienced failure before:
Take the initiative to admit and guarantee: "I understand you might be a little worried. It might not have gone smoothly last time." This time we've used this "good helper", and the situation will be different. Let's get it done together.
Give the option (if possible) : "Do you think we are looking at the left hand or the right hand?" Even a small choice can increase a patient's sense of control.

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